Insights
Frameworks, playbooks, and operational thinking for CS teams building with AI. No fluff. Just what works.
Your Health Scores Are Wrong 40% of the Time
Red/yellow/green was never designed to predict anything. Predictive scoring weighs actual signals, backtests against real outcomes, and tells you where to focus before the renewal conversation goes sideways.
Read articleAgentic AI in CS Is Here. Most Teams Are Missing It.
Not chatbots. Not copilots. Autonomous agents that prep calls, flag risk, and generate briefings. 8 workflows running in production today.
Read article"What Does CS Actually Contribute to Revenue?"
The teams that keep their headcount have one thing in common: they stopped talking about satisfaction and started speaking in retained ARR, expansion influenced, and cost-to-serve ratios.
Read articleYour CSMs Are Losing 40% of Their Week
Internal updates. Data entry. Meeting prep. We audited CSM calendars across a dozen teams. The fix isn't "work harder" — it's knowing which workflows to automate first.
Read articleWhy Most Planhat Rollouts Stall (And How to Fix It)
The tool isn't the problem. The order of operations is. Data model first. Integrations second. Health scores third. Automations last. Get the sequence wrong and you're rebuilding in six months.
Read articleReady to build the operation?
We help CS teams implement Planhat, build predictive health scoring, and deploy AI-powered workflows. If you're done reading about it and ready to do it, let's talk.