Senior-Led AI Customer Success Ops
NRR Partners is the boutique Planhat implementation firm that SaaS leaders trust to turn customer retention into predictable, scalable revenue.
Critical customer data lives in six different tools. No single source of truth. Every QBR is an archaeology project.
You find out accounts are at-risk after they've already decided to leave. The save attempt comes too late.
CSMs burning 40% of their week on spreadsheets and data entry instead of driving expansion and renewals.
Renewal predictions based on intuition, not data. Board meetings are stressful. Pipeline is a black box.
Crystal-clear revenue visibility. Audited forecasts, multi-year deal tracking, and executive dashboards that tell the real story.
Know exactly which accounts are thriving, at-risk, or ready to expand. Real-time health scoring and usage intelligence.
From data migration to workflow automation, we build your Planhat instance so your team hits the ground running from day one.
Ongoing, subscription-based support that keeps your CS engine running at peak performance. We never stop improving.
Planhat implementation with automated health scoring and proactive churn playbooks. Team went from reactive to data-driven within one quarter.
Automated revenue forecasting, usage-based expansion triggers, and CSM dashboards that replaced manual reporting across the team.
Deep-dive into your CS stack, data flows, and revenue metrics. We find every gap and every opportunity.
Custom blueprint for your Planhat instance. Health scores, workflows, integrations, dashboards — tailored to you.
Full execution: data migration, configuration, automation, and hands-on team training for adoption from day one.
Ongoing tuning of health scores, workflows, and dashboards. Continuous refinement driven by real usage data.
Working with NRR Partners gave our CS team real structure for the first time. We finally have visibility into account health and a playbook that doesn't depend on tribal knowledge.VP of Customer Success Series B FinTech SaaS
NRR Partners is a global CS ops firm with deep roots in Planhat, Intercom, and Salesforce. We've spent years operating inside these ecosystems — configuring, optimizing, and scaling them for SaaS teams that take retention seriously.
With offices in New York, Paris, and Dubai, we work across time zones and markets to meet you wherever your customers are.
B2B SaaS companies from Series A through growth stage. 50 customers or 5,000 — if you're serious about NRR, we can help.
Planhat is our core expertise. But we integrate across your full stack — Salesforce, HubSpot, Intercom, and every tool in your CS orbit.
4–8 weeks for a full build, scoped precisely during discovery. No surprises, no scope creep.
A 30-minute, no-pressure call where we review your CS setup, identify quick wins, and map out what an engagement looks like. Actionable insights whether or not we work together.
Revenue impact. Churn reduction, NRR growth, expansion revenue, CSM efficiency. We set measurable KPIs upfront and track them relentlessly.
Tell us about your CS challenges. We'll come back with a perspective — and a plan.